Policies

Offers & Guides ("we" and "us") is the operator of (https://offersguides.com/) . By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs

We offer a free shipping on all of our products.

3. Returns / Refund

Offers & Guides will happily accept request to returns FOR FREE (no restocking fee and no return shipping cost) if the following conditions are met:

  1. The return request is received within the next 30 days of receipt of the product.
    • Please email us the order number within the return request so we can quickly process it
  2. The only accepted return method for a returned product right now is by mail
  3. The returned product should be in the same condition in which it was received, and it should include all items that were in the original package with no damage, in this case, we accept :
    • New products : this can include unopened products in original packaging, and products that have never been used
    • Used products : This can include products that are lightly used or opened
  4. For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way)
    • For the return label, we will email you the return label to use, you can then show it to an associate (generally at The UPS Store) who will scan the QR code, pack, and ship your return. (no printing required, but if you feel more comfortable with a printed QR code then you can print the one we sent you by email)
    • Free return
      • no restocking fee
      • no return shipping cost
  5. For customer remorse (This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)
    • For the return label, we will email you the return label to use, you can then show it to an associate (generally at The UPS Store) who will scan the QR code, pack, and ship your return. (no printing required, but if you feel more comfortable with a printed QR code then you can print the one we sent you by email)
    • Free return
      • no restocking fee
      • no return shipping cost

Once returns are received and accepted, you will receive the choice of:

  • (a) refund to your payment method
  • (b) a replacement item sent to you (if stock is available)

We will notify you once this has been completed through email.


4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 1 - 5 working days.


4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 7 - 15 working days.


4.3 Dispatch Time

Orders are usually dispatched within 1 to 3 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


4.5 P.O. Box Shipping

Offers & Guides will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.


4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country


8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please submit an enquiry at sales@offersguides.com